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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris VanBuskirk

July 16, 2024

5  out of  5 rating by Chris VanBuskirk
"Great agency with good communication, good coverage and clear pricing. Kyle handled our new policy from start to finish. Within days of starting our new policy, my wife was traveling and got a flat tire. We thought we would have to use the roadside assistance coverage on our policy. Within minutes of reaching out, Kyle responded, walked me through the process and put my mind at ease while my wife was stranded on the side of the road. State Farm might be a big company, but you will have an agent here that is only a phone call or text away. Can’t recommend them enough!"
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April Lewis

July 12, 2024

5  out of  5 rating by April Lewis
"Anthony was very professional and helpful. Great experience!"
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Anteshyja Flintroy

July 12, 2024

5  out of  5 rating by Anteshyja Flintroy
"Great service! Kyle always goes above and beyond to make sure we have what we need. Thank you for all that you do !"
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Matt Kysor

July 12, 2024

5  out of  5 rating by Matt Kysor
"We’ve been super pleased with SF , Herbie and Kyle Strange. Great customer service. Accessible when needed and always willing to help answer any questions."
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Storm Mclaughlin

July 11, 2024

1  out of  5 rating by Storm Mclaughlin
"Im trying really hard to figure out why you would put a quoted amount on my mail for a monthly payment, That's not even a good quote to begin with! I've had state farm before through a different branch for hundreds less a month than what you quoted me for... That's a horrible price for 1 car, basic full coverage. Hell, i had a zero deductible last time and only paid about 100 a month. Talk about horrible marketing also."
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Betty Coleman

April 23, 2024

3  out of  5 rating by Betty Coleman
"Paid bill"
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John Williams

January 30, 2024

5  out of  5 rating by John Williams
"circa 1/12/21, I called last minute while purchasing a new vehicle looking to secure auto insurance. Agent (Justin) was nice enough to stay past his shift to get me coverage so that I could drive my new vehicle home that night. Justin went above and beyond and got me covered! Thank you, sincerely. 1/30/24 I would like to leave another 5 star review for Herbie Strange Insurance in Chillicothe, OH. I had recently hit a deer and had to open a claim for repairs. My agent Jacob was excellent and did a stellar job in helping me thru the whole process. He was great to work with. Great communication and great customer service. Again thanks Jacob! and the Herbie Strange team for being there when I needed you!"
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Lynn Kidd

December 19, 2023

5  out of  5 rating by Lynn Kidd
"Steve Neal was very helpful with switching my policy to State Farm and assisting me with signing up for "Drive Safe and Save". 100% recommend!"
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November 23, 2023

4  out of  5 rating by TERESA “Michelle” KISOR
"I love my insurance company... Great people helping me with my hectic life."
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Sarah Davis

November 1, 2023

5  out of  5 rating by Sarah Davis
"Anthony was very helpful with switching my policies to State Farm! 100% recommend."
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October 14, 2023

5  out of  5 rating by L C M
"Herbie has a great agency and solid staff. Barbara was a great addition."
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R Gun

September 14, 2023

5  out of  5 rating by R Gun
"Kyle saved me more than 50 percent on my Auto. Saved me money on my Home insurance. I used to be with a different major insurance brand. State Farm is the Best."
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Haley Stewart

September 13, 2023

5  out of  5 rating by Haley Stewart
"I would have to say this has been the best experience I have ever had in along time. Anthony was the one I was working with and he went above and beyond to make sure I never have to go Thur the same problem I did with my last agency I was with. Highly recommend Herbie Strange State Farm and talk to Anthony. There has been time Anthony was out and all the staff there has been amazing they go above and beyond to make sure all ur answers are answered. I'm so glad I made the switch and came to State Farm."
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Chris Fyffe

September 2, 2023

5  out of  5 rating by Chris Fyffe
"Steve is very thorough and easy to talk to. He took the time to explain policies, answer all of our questions and advised us in areas that needed an adjustment in coverage."
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Jonathan Ball

August 31, 2023

5  out of  5 rating by Jonathan Ball
"They are the best around. They are always helpful and polite. Have no regrets choosing them. They treat their customers with great respect and answer any questions I have."
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Andi Evans

August 31, 2023

5  out of  5 rating by Andi Evans
"Jennifer was extremely helpful and was able to resolve our problem very quickly"
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Terry Sims

August 31, 2023

5  out of  5 rating by Terry Sims
"Steve was very helpful with insuring our new home!"
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Darin Cozatt

August 31, 2023

5  out of  5 rating by Darin Cozatt
"Jennifer provided quick and efficient service."
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Taylor Harris

August 31, 2023

5  out of  5 rating by Taylor Harris
"I have been working with Kyle for a while, he is very professional and helpful to understand what I need. Definitely recommend him for any policy’s."
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Alexis Kulp

August 31, 2023

5  out of  5 rating by Alexis Kulp
"Kyle is awesome at taking care of his customers"
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Joy VanWormer

August 31, 2023

5  out of  5 rating by Joy VanWormer
"Steve was fantastic helping me with my auto policy! I recommend him for all your insurance needs."
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Tammy Wilbanks

August 30, 2023

5  out of  5 rating by Tammy Wilbanks
"Jennifer was very helpful today"
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Amanda Hughes

August 30, 2023

5  out of  5 rating by Amanda Hughes
"Best Insurance Agency around. Thanks Barbara V for making sure one of your insured had a good experience after having a bad situation."
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Derek Francis

August 30, 2023

5  out of  5 rating by Derek Francis
"Great service! Highly recommend"
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steven smith

August 29, 2023

5  out of  5 rating by steven smith
"Jennifer was very helpful and answered all the questions I needed."